1. Who we are and how to contact us
Laser Welders Jobshop is a specialist laser welding service provider based in Centurion, Pretoria, with job-shop work carried out nationwide. Our services are managed by Astros Marketing (Pty) Ltd on behalf of the business, and all privacy queries are handled in the ordinary course of administration and client service.
If you have questions about this policy or want to make a privacy request, please send us a message through our contact form. We deal with enquiries from customers in Pretoria, Gauteng, and across South Africa, including courier jobs and workshop collections.
2. Information we collect from clients and suppliers
We only collect personal information that is needed to provide quotations, manage jobs, communicate with you, and meet legal or operational requirements. This may include information you give us directly by email, phone, WhatsApp, or in person at our Centurion workshop or collection points.
- Full name, company name and job title
- Contact number, email address and physical address
- Billing and delivery details
- Job instructions, drawings, part descriptions and repair notes
- Payment records and tax related information where required
In some cases we may also receive technical information about the parts you send us, such as dimensions, photographs, or notes about material type, crack location, or production issues. This information is used to assess the work and keep proper records.
3. Why we use personal information
We process personal information to run the business properly and to carry out laser welding work safely and accurately. The information helps us quote on repair or production work, confirm specifications, arrange collections or courier returns, and issue invoices or job cards.
- To respond to enquiries and provide quotations
- To schedule workshop work and collections
- To perform quality checks and confirm job requirements
- To manage accounts, payments and record keeping
- To comply with tax, contractual and legal obligations
Where you ask us to do so, we may also use your contact details to send job updates or request approval on a repair before continuing. We do not use personal information for unrelated marketing without a proper lawful basis.
4. How we protect and store your information
We take reasonable technical and administrative steps to protect personal information against loss, unauthorised access, misuse, or disclosure. This includes limiting access to staff who need the information for their work, keeping records secure, and using sensible controls for emails and job files.
Because some of our work involves urgent repair jobs, batch work, and nationwide courier collections, information may be shared internally with relevant team members such as operations, quality control, workshop coordination, and client relations. Each person only receives the information needed to do the task.
- Access is restricted to authorised personnel
- Records are retained for business and legal purposes
- We may back up records for continuity and recovery
- We review information when it is no longer needed
5. When we share information
We do not sell personal information. We may share limited details with third parties only where it is necessary for the service or required by law. This can include couriers, accountants, payment providers, legal advisers, or technical service providers acting on our instructions.
If a job requires delivery to or from Midrand, Rosslyn, Jet Park, Pretoria East, or another site nationwide, we may provide the relevant contact and address details to the courier or collection contact so the item reaches the correct destination. We expect third parties to handle information responsibly and in line with applicable laws.
6. Your rights under POPIA
You have rights in relation to your personal information. Subject to legal requirements, you may request access to the information we hold about you, ask us to correct inaccurate details, or request that we stop using information for certain purposes where that is lawful.
- Request access to your personal information
- Ask for correction or updating of details
- Object to processing in certain circumstances
- Request deletion where retention is not required by law
- Lodge a complaint through the proper legal channels if needed
If you want to exercise any of these rights, send your request through our contact form. We may need to verify your identity before acting on the request, especially where the information relates to a company file, repair record, or payment history.
7. Updates to this policy and retention of records
We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or operational procedures. The latest version applies to personal information handled by Laser Welders Jobshop from the date it is published or made available.
We keep personal information for as long as needed for the purpose it was collected, including the handling of queries, warranty or complaint follow-up, tax compliance, and record keeping. Once information is no longer required, we take steps to delete, anonymise, or securely archive it where appropriate.